Public Return Policy

1 Scope & how this Policy works

This Policy explains the responsibilities that apply when users meet through apkishop.com and then arrange a purchase directly. Each Seller must disclose and follow their own return terms, subject to mandatory consumer law. ApKiShop does not accept, authorise or inspect product returns and does not decide or issue product refunds. To the extent anything here conflicts with our Terms of Service, the Terms of Service prevail.

2 Definitions

• Platform — the apkishop.com website and related ApKiShop services.
• Seller — a Vendor or Home User who lists goods or services on the Platform.
• Buyer — a user who purchases or enquires about a Listing.
• Direct purchase: a purchase arranged between a Buyer and a Seller after contact through the Platform.
• Return — sending an item back to the Seller under the Seller's terms and applicable law.
• Refund — a repayment made by the Seller to the Buyer under their direct purchase arrangement.
• Platform Fees — subscription and related store-service fees paid to ApKiShop for use of the Platform.

3 Our role: returns are handled by the Seller

ApKiShop provides a venue that connects Buyers and Sellers. ApKiShop is not the seller of, and is not a party to the sale of, any item listed by a Seller. We do not manufacture, inspect, store, pack, ship or deliver Sellers' goods, and we do not take title to them. We do not provide product checkout and do not receive, hold, settle or distribute product-sale proceeds. Payment, delivery, returns, refunds, warranties and sale disputes remain the responsibility of the Buyer and Seller under their direct arrangement and applicable law.

4 Platform & subscription fees (paid to ApKiShop)

Fees you pay to ApKiShop for Vendor subscriptions and related store services are charged for access to the service and are non-refundable, in whole or in part, except where a refund is required by applicable law. In particular:

• fees already paid for a current billing period are not refunded if you cancel, downgrade, stop using the Platform, or are suspended or terminated for breach;
• we do not provide pro-rata or partial-period refunds, credits for unused time, or refunds for features you did not use;
• discounts (including the cottage-industry discount) reduce future charges only and create no refund entitlement; and
• where a refund of Platform Fees is required by law, it is limited to the minimum the law requires.

This section mirrors and supplements the subscriptions and billing terms in our Terms of Service.

5 Return window & conditions for goods

Before making a direct purchase, a Buyer should review the Seller's return terms. The Seller must state any return window and item-condition requirements clearly, subject to applicable law. Buyers should keep evidence of the direct purchase and report a problem promptly.

A Seller may refuse a return that falls outside their disclosed terms, subject to any mandatory consumer right. ApKiShop does not impose a universal return window or make the Seller's decision.

6 Non-returnable items

A Seller's disclosed terms may identify the following categories as not eligible for return or refund, subject to any mandatory right that applies when an item is damaged, defective or not as described:

• perishable goods, food, flowers and items with a short shelf life;
• personal-care, intimate, cosmetic or hygiene products once opened or unsealed;
• made-to-order, customised, personalised or altered items;
• digital goods, downloads, vouchers, gift cards and software once delivered or redeemed;
• items sold "as is", clearance or final-sale items, and free gifts or promotional items;
• underwear, swimwear, earrings and similar items where hygiene seals are broken; and
• any item a Seller lawfully marks as non-returnable in the Listing.

7 How to request a return

Contact the Seller using the details published on the Listing or storefront. Describe the issue and provide the receipt, messages, photos or other proof agreed with the Seller. Do not send an item back until the Seller gives return instructions. ApKiShop support may receive a report about account or Listing misuse, but it cannot authorise a return or issue a product refund.

8 Return shipping, costs & restocking

• The Buyer and Seller must agree directly who pays return-shipping and related costs, subject to applicable law and the Seller's disclosed terms.
• A trackable shipping method can provide evidence that the item reached the Seller.
• Any deduction or restocking fee must be disclosed by the Seller and permitted by applicable law.

9 Inspection & approval

The Seller inspects any returned item and decides whether it meets the Seller's disclosed terms and applicable law. ApKiShop does not receive or inspect returned products and does not approve or refuse product refunds.

10 Refunds: method, timing & deductions

• The Seller approves and issues any product refund directly to the Buyer using a method they agree.
• The Seller is responsible for the amount, timing and any lawful deduction under their disclosed terms and applicable law.
• ApKiShop does not receive, hold, settle or distribute product-sale funds and cannot refund money it did not receive.
• A product refund between Buyer and Seller is separate from any subscription fee a Vendor pays to ApKiShop.

11 Exchanges & store credit

Exchanges and store credit are offered at the Seller's discretion and subject to stock availability and the same eligibility conditions as returns. ApKiShop does not guarantee that an exchange or store credit will be available, and any store credit may carry a reasonable expiry and conditions of use.

12 Damaged, defective or incorrect items

If an item arrives damaged, defective or materially different from its Listing, report it to the Seller promptly with clear photos or video and proof of the direct purchase. Where a genuine fault or error is confirmed, the Seller will offer a repair, replacement or refund as appropriate, and reasonable return shipping for the faulty item will not be charged to the Buyer. This section does not cover damage caused by misuse, accident, normal wear and tear, or failure to follow care instructions, and does not limit any non-excludable statutory warranty or guarantee that applies to your purchase.

13 Direct purchase cancellations

A Buyer must ask the Seller directly to cancel a purchase arrangement. The Seller decides the request under their disclosed terms and applicable law. Because ApKiShop does not collect, hold, or process product-sale funds, it cannot cancel or reverse a product transaction. We may restrict an account or Listing that breaches our Terms of Service.

14 Abuse, fraud & chargebacks

Buyers and Sellers should use return and payment-dispute processes in good faith. Any chargeback or payment dispute about a product sale must be raised with the payment provider used directly by those parties. ApKiShop is not a party to that payment and cannot recover or release the product-sale funds. We may restrict an account or Listing used for fraud, harassment or other misuse of the Platform and may report suspected unlawful conduct to the relevant authorities.

15 Disclaimers & limitation of liability

To the fullest extent permitted by law, ApKiShop is not liable for a Seller's products, fulfilment, returns handling or refunds, for any item bought from a Seller, or for indirect, incidental, special or consequential losses arising from a direct return, refund or purchase arrangement between a Buyer and a Seller. Where ApKiShop's liability cannot be excluded, it is limited to the maximum extent permitted by, and in line with the limits set out in, our Terms of Service. Nothing in this Policy excludes or limits any right or remedy you have that cannot be excluded or limited under applicable consumer-protection law, and your mandatory statutory rights remain unaffected.

16 Changes & how to contact us

We may update this Policy from time to time. We will post the updated version here with a new "Last updated" date and, where changes are material, give additional notice. The Seller's disclosed terms and applicable law govern each direct purchase. Your continued use of ApKiShop after an update means you accept the revised Policy.